Transformation is never easy. Enterprises are moving towards a more modern and agile approach. The modern ITSM systems help you simplify your migration to a new platform. Here are 4 best practices for migrating your legacy ITSM to modernize ITSM that you should follow:
Step 1: Prepare
The first and foremost step is planning and preparing. Document the important components of your current system or organization.
Include your team’s dependencies and roles for each component you want to migrate.
Step 2: Discovery
Identify your current challenges and determine areas for improvement in the new ITSM system.
Organize workshops, trainings, and meetings to help your team identify current process gaps and what matches the assigned role.
Find processes and roles for the new system.
Step 3: Implement
After identifying roles and KPIs, we must execute and implement the mapped-out migration requirements.
Keep your systems easy to use in the beginning and scale slowly and gradually with built-in capabilities of platform or customization.
This ensures everyone on the new system knows how to use it.
Step 4: Operate and Transform
Train users on the new ITSM system before going live. Operate with new functionalities to ensure seamless transformation into new systems.
Migrating to a modern ITSM platform isn’t difficult. These platforms are designed to make implementation easy, and they have the flexibility to adapt quickly and seamlessly to your specific needs. By leveraging built-in ITIL (Information Technology Infrastructure Library) processes, optimizing your existing workflows, and following best practices, you can reap the benefits of your new ITSM platform in as little as months.
Today’s enterprises need a robust ITSM system to support various business processes, and ServiceNow is one of the leading platforms that is becoming popular as a next-generation ITSM suite. A recent survey from Gartner talks about how the majority of enterprises are opting for ServiceNow ITSM. In fact, the recent ServiceNow statistics show that Gartner has ranked No. 1 in IT Service Management (ITSM) Platforms.
Modernize your Legacy ITSM with ServiceNow and Aelum Consulting
Change is the only constant, but modernizing legacy software that’s been in place for years can be challenging. Upgrading your ITSM suite with ServiceNow is a strategic move. By leveraging the comprehensive capabilities of ServiceNow ITSM, you can streamline IT operations, enhance service delivery, and foster a culture of continuous improvement. As a ServiceNow Premier Partner, Aelum Consulting understands the complexities of transitioning from outdated, cumbersome ITSM systems to cutting-edge solutions. Our team of experts will guide you through every step of the migration process, ensuring a seamless transition with minimal disruption to your operations.
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