Mobile banking is quickly gaining traction with consumers because of its ease and contactless convenience. From depositing a check by simply taking a photo of it to transferring funds from one account to another with just a few taps on your device, mobile banking aims to deliver the speed and mobility modern users expect.
With dozens of new and agile players bursting onto the mobile banking scene, the competition is fierce. To keep pace, app teams need to be able to deliver innovative functionality on an accelerated release schedule. Automation and the ability to perfect digital experiences on day one are paramount.
But can your existing tools and processes meet the rapidly evolving requirements of this brave new world?
Here’s what we recommend.
1. Test your apps where your users are
It’s no use testing an app on a device in New York if your customer is in Paris. With 50+ locations worldwide, HeadSpin allows you to test your apps where your users are.
Why does this matter?
- Low latency: The HeadSpin software runs locally within the device tray, and automation tests execute with little to no latency on the target devices. You can also manually control devices in near real-time through our remote-control workbench.
- Regional “last mile” effects: Many location-specific factors can significantly impact a user’s digital experience. These range from the local carrier network signal to edge effects from CDN, API/third party, or cloud calls. HeadSpin’s in-depth performance analysis can pinpoint these effects and give you AI-powered recommendations on the relative impact of the issues identified and how to resolve them.
- Localization testing: You can test localized versions of your apps for functional and performance issues with HeadSpin’s unique user experience KPIs and page content analysis. Our state-of-the-art computer vision and machine learning techniques can automatically identify localization issues and help you verify if you meet international compliance requirements (e.g. if an ad's correct version is being displayed in-product).
2. Ensure security compliance with an on-premises appliance
Banks and financial institutions are particularly vulnerable to security breaches and typically have a stringent set of requirements for storing, communicating, and handling sensitive data.
Many device farms only offer test devices in a cloud-based shared pool with other users, which naturally presents data concerns for their customers. Even when dedicated device options are available, most commodity device farms are often limited in their ability to match HeadSpin enterprise-grade security features:
A physically secure enclosure for devices with an electronic lock and associated access audit log (PIN-based).
Audit trail of all actions performed on devices and hosts.
A dedicated VPC that controls data access—no traffic leaves the isolated network.
Bifurcated data storage and retention in the HeadSpin Cloud. Data and services are private to each customer account—they are not shared across the organization.
The HeadSpin Appliance additionally offers:
- Device Stability: Features a temperature-controlled enclosure to prevent device burnouts and ensure optimal performance.
- Portability: Can be deployed in various environments, including rack-mounted in a data center or air-gapped in your home office.
- Secure On-Premise Testing: Ideal for banking use cases, allowing institutions to test sensitive applications in a controlled, private environment without exposing data to external networks.
3. Automate voice and accessibility testing
Many app teams struggle with audio testing use cases, and the QA process for these is often extremely manual, even in an otherwise automated test environment. HeadSpin’s sophisticated audio analysis APIs are highly differentiated in the industry, enabling fully integrated end-to-end automation testing for voice and audio use cases.
By integrating HeadSpin’s audio APIs into their test automation scripts, our customers can verify if the correct audio is being played automatically. This is especially critical for accessibility testing to verify if the audio output matches the text on the screen. Another common use case is testing interactive voice response (IVR) systems. For example, when a banking customer calls in to check the balance on their account, HeadSpin’s audio analysis can verify if the system is delivering the correct automated response.
Audio testing automation with HeadSpin is easy and can be accomplished in simple steps.
HeadSpin’s AV solution enables testing by capturing the user experience of real media devices, including actual screen and audio output. Know more!
4. Just say no to SDKs
Instrumenting third-party vendor code can often present a compliance issue, especially for banking apps that handle sensitive data.
To work around this, mobile development teams often split the app into two branches: one version (with SDK) for testing and another (without SDK) deployed live. This arrangement is not ideal for catching the maximum issues during testing or monitoring the live app.
HeadSpin stands apart from most device farm vendors with its Digital Experience AI Platform, which delivers in-depth performance visibility and quality of experience testing for mobile and browser-based apps. Unlike most mobile performance monitoring products, however, HeadSpin does not require the installation of a proprietary SDK or any other modification of the app code.
5. Look for a partner, not just a vendor
At HeadSpin, we work closely with you to ensure your testing requirements are met, from functional, performance, and regression testing to ensure the security, accessibility, compliance, and global consistency of your mobile banking solution. Our teams are available to help you maximize your investment and assure optimal digital experiences for your customers.
Contact us today to learn more about HeadSpin’s solutions for Mobile Banking.
Original Source: https://www.headspin.io/blog/5-tips-for-testing-mobile-banking-apps-2
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