Are you looking to build a voice call api platform that can help you interact with your customers in a more personalized way? Do you want to connect with a global audience quickly and easily? If your answer to both these questions is an “yes” then you have landed at the right webpage. This web page will serve as a right cocktail for you if you are looking to build a great web or mobile app for personal and global connectedness.
Once you are finished reading this blog, you will have known how a voice call API when integrated into your app will let you make, receive and monitor your voice calls in a programmed manner. You will have known how a voice call API helps boost business growth.
Voice API Provides for User-Friendly Experience and Scalable Business
1. Increase in Business Engagement Level:
When you build your own voice chat solution with the help of developers, you lend voice-calling capabilities to your web or mobile app for a rich customer experience. If customers would want to interact in their choice of language, they definitely can with the help of a robust voice communication platform that would support many different languages and via text to speech technology.
2. Cost Optimization:
With a voice call API and voice chat sdk you can optimize your business costs in two ways -- One, by automating a voice communication platform, and second, by moving all your communication, say between employer-employee and business-customer, to the cloud.
3. Easy to Scale:
A voice call api and voice chat sdk also lets you connect with carrier networks beyond borders and all around the world thus helping you to scale up in your business.
Voice API Helps You to Stay Ahead in Market Competition:
Number masking Helps in Reducing Unnecessary Revenue-Loss
The in-app voice calls allows you to anonymize the phone numbers of all users so that utmost privacy is maintained. And, while you have the privilege to mask the phone numbers, no outsider can enter the in-app conversation and no insider can engage outside of the in-app voice conversations taking place at any particular point in time.
Higher Operational Efficiency
Next, voice calling api solutions and Voice call sdk helps you eliminate the need for conventional customer call centers and automated voice responses after the press of a phone button. And, this is because you help your customers connect with the right customer care or sales agent by building a flexible and scalable in-voice app. Thus, you can handle more call volumes within a less period of time.
Safe and Secure Login Process
An in-app voice call api integration into your web or mobile app adds an additional layer of security to the app by adding the process of verification to both a sign-up and sign-in process. An OTP in the form of text-to-speech is made available for a secure verification of the customer, thus giving the customers an enhanced user-experience.
Build a Customized Voice Calling App to Grow Your Business
Online Conferencing Advantage
Sharing ideas with a hundred or more than hundred people -- all at the same time is not a dream but a dream come true made possible through an in-app customizable conference calling feature solution. By mere click of a button in your online app, you can join the online conference and save on your travel costs. Instead of traditional audio conferencing, you make use of an integrated voice conference api facility to enable meeting of business stakeholders, employees, and customers in order to have the best meeting outcome.
Call Barging Facility
Call barging is another benefit that you draw by having a customized voice calling feature app. If you want to improve the effectiveness of your call center and deliver 100% customer satisfaction, you can do so by barging into, in other words, listening into and then dropping into the live calls taking place between your caller and sales support agent. An audio calling integration into your app helps in -- better monitoring of the sales calls; faster resolution of customers’ queries; and minimization of call transitions.
Call Forwarding Facility
With an in-app voice API, you also derive the benefit of call forwarding when you can divert any number of calls from your call center to a desired number unconditionally.
IVR Technology
A technology that organizations widely use with the help of voice call sdk providers to increase their operational efficiency, customer loyalty and satisfaction is Interactive Voice Response. IVR provides for high speech recognition in a way that exceeds the traditional practice of speech understanding. For e.g. you can offer your customers the choice of saying more than just ‘Press 1’ or ‘Press 9’. Thus, voice callers can easily find out what they are looking for, when prompted by IVR.
Encrypted Voice Calling Facility
Last but not the least, a customized voice call sdk for Android and web helps in enabling all audio conversations private and secure through an end to end encryption of your voice calling data.
A Voice Chat App Can Help Personalize Conversations Through Embedded Placeholders
Let’s say, you want to build a social media or dating app of your own. Now, it has been noticed that while the users are engaged in some kind of a fun conversation, a live voice chat with the help of live voice/audio call api and voice sdk when embedded as a placeholder in the app keeps the users stay longer than usual. So, build voice chat solutions that can help you personalize your in-app conversations for a higher user-engagement level.
In-app Calls in Web and Mobile Apps Are Safe for Use
Web & in app calls allow you to keep your conversations completely safe and secure. The calls can be made without the use of any phone networks and over VoIP. Web and in-app calls can be easily recorded through a dynamic destination resolving mechanism thus helping you to keep a track of your audio conversations -- conversations that might take place between a sales agent and customer.
Summary
In order to have the best business financial outcome, you need to build the best-in-kind voice chat app that can help you make, receive, and monitor voice calls from around the world. And, in order to build a voice app, you need to integrate voice calling APIs and SDKs into your mobile or web app. Look for those voice api and sdk providers who can help you build a smart in-app calling solution for you to enjoy the benefit of more advanced features and have you scale up to a million users globally.
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