I use the USB-C Dock G5 for almost one year; I have connected the Dock with two monitors using display ports and HDMI; After I've installed the last windows 11 updates and restart the PC I faced a problem with my monitors... Windows 11 doesn't recognize external monitors, connected over the Dock, but recognize if I connect the monitor directly to my PC using an HDMI port!
*What doesn't work: *
Update all drivers
Restarting, unplugging, and restarting all that stuff
Uninstalling and then reinstalling the latest windows updates
Updating the latest HP BIOS
Updating the latest HP Graphics update
Connect and try new cables
Connect and try the new USB-C Dock G5
Frustration goes high, but an engineer never gives up :)
Finally, I fixed the problem with the following steps...
*WHAT WORKS: S O L U T I O N *
Shut down your laptop
Disconnect the dock
Reset the laptop by holding the power button & F6 for 20 seconds
Start your computer up
Plug the G5 dock back in
RESOLVED!
p.s. HP guys should be working harder on this case!
Top comments (2)
I joined dev.to just comment on your post. First of all, I'd like to thank you for taking the time to document this. I actually figured it out earlier by reading comments elsewhere, but your post popped up when I went looking for updates. But more importantly... this is NOT resolved. Its just a temporary band-aid. I HATE having to hard reboot my machine each time I want to disconnect my computer from my hub. I feel chained to my desk. This is the most annoying bug ever and I hope they find a real fix. Thanks!
Also I don't think you need to disconnect the dock. Just shut down, hold down the power button for a while, and restart. At least, that works for me.