Introduction
Cars.ng, Nigeria’s premier online marketplace for buying and selling cars, promises a seamless experience for users. But does it deliver? To find out, I conducted exploratory testing of its core user journeys, uncovering critical bugs, usability flaws, and opportunities for improvement. Here’s what I discovered.
Methodology
I tested Cars.ng on Windows (Firefox v134.0.2) and mobile device (iOS- Firefox v135.0) to evaluate:
- User Flows: Registration, search, car listings, and seller contact.
- Performance: Page load times and responsiveness.
- Cross-Device Compatibility: Desktop vs. mobile experiences.
Tools Used:
- Firefox DevTools (for mobile emulation and debugging).
- Lighthouse (for performance metrics).
- Screen recording tools (for capturing visual proof).
Findings
I found different issues using the website, like a broken login/registration button, different server errors, and a lot of sellers posting with either missing images or descriptions, which in my opinion, is blocking the primary goal of the platform. I also ran lighthouse to quantify the platform's technical health which showed a strong baseline for accessibility but a little above average for the performance.
Recommendation
- Fix High Severity Bugs Immediately - Debug the server errors and Facebook login integration.
- Optimize Mobile Responsiveness - Use CSS media queries to prevent text overlap and alignment issues.
- Improve Data Validation - Ensure image description mappings are accurate.
- Add Error Handling - Replace generic status errors with user friendly messages like "Oops! Try again later".
Conclusion
While Cars.ng offers a robust platform for car enthusiasts, critical bugs hinder its potential. Addressing these issues would significantly improve user trust and satisfaction.
Explore Cars.ng yourself, and check out my full bug report here for details.
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