This is a submission for the Agent.ai Challenge: Full-Stack Agent (See Details)
What I Built ✅
"In today’s fast-paced world, customers expect instant, accurate, and personalized support, but traditional customer service solutions often fall short. Long wait times, inconsistent responses, and limited availability can lead to frustration and dissatisfaction.
More than just a virtual assistant, SupportPulse is a game-changer—resolving issues, answering questions, and proactively exceeding customer expectations. It’s not just about support; it’s about building trust and creating meaningful connections that elevate customer service to an entirely new level. This intelligent agent is built to:
- Automate Common Support Tasks: Handle tasks such as providing account-related assistance and answering frequently asked questions (FAQs) efficiently and accurately.
- Ensure Seamless Escalation: Identify and escalate complex queries to human agents when needed, guaranteeing no customer concern goes unresolved.
💡 Core Functionality 💡
- Accept user inputs (business name and website URL).
- Crawl the website to extract relevant data.
- Accept an issue from radio selection or user input (text).
- Use conditionals (if/else statements) to deal with logic
- Invokes another agent FAQify for frequently asked questions if issue hasn't been resolved.
🎬 Demo 🎬
Screenshot
The Agent
The Actions
The Rundown
Account Issue Input
Account Issue Output
Acount Issue Resolve
FAQ Run
🖥️ Agent.ai Experience 🖥️
During this challenge I utilized Agent.ai's Agent Builder. The Agent Builder played a crucial role by bringing cutting-edge AI capabilities directly into my workflow for SupportPulse. Here are some of the key features of Agent.ai Agent Builder that were instrumental in the development of SupportPulse:
Builder Tool: Agent.ai's Builder tool provided a user-friendly interface for designing SupportPulse's workflows and decision trees. I was able to create complex logic to handle various customer inquiries and route them appropriately.
Built-in Webhook: I utilized the built-in tools one of which was to invoke another agent to establish real-time communication between SupportPulse and customer.
The agent I invoked is called:
FAQify an AI-powered tool that allows users to input a website link, and it automatically generates 10 relevant FAQs based on the content of the website. It's perfect for quickly creating FAQ sections for any website, helping businesses provide clear, organized information to their visitors. -- Created by NitinVavdiya
This enabled seamless data exchange and delivered up-to-date information from the dynamic extracted web content.
Overall, Agent.ai proved to be a powerful platform for building SupportPulse. The platform empowered me to combine technical tools with creative vision, resulting in an agent that delivers extensive features. Agent.ai's intuitive interface made it an ideal choice for developing this AI-powered customer support agent.
D'yara Williams - @dyarawilliams
I want to extend my heartfelt thanks to the Agent.ai team for giving me the opportunity to participate in this incredible challenge. The experience of creating my AI agent, SupportPulse, has been both inspiring and educational, and I truly appreciate the tools and support provided throughout the process. Your platform has been instrumental in helping me explore the exciting potential of AI, and I am grateful for the chance to grow and innovate through this challenge. Thank you for fostering creativity and empowering developers like me to bring ideas to life!
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