Underpromise and overdeliver: A strategy in which product or service providers aim for superior customer service by doing more than they originally said they would do.
Over-the-phone customer service.: What we know as Call Center.
Back end: Functions out of calls.
To ask around: to ask many people the same question.
To run by/past:to discuss something with a person for his or her opinion.
Close down: Stop operating.
Get on: Continue or start doing something.
Know-it-all: A person who thinks that he or she knows much more than other people.
Address a problem: To give attention to or deal with a matter.
Get in touch with: Make contact.
Paramount: More important than anything else.
Indeed: Really or certainly, often used to emphasize something.
Coined: To invent a new word or expression, or to use one in a particular way for the first time.
Strive: To try very hard to do something or to make something happen, especially for a long time or against difficulties.
In advance: Before a particular time, or before doing a particular thing.
Expertise: A high level of knowledge or skill.
Refund: An amount of money that is given back to you, especially because you are not happy with a product or service that you have bought.
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