WhatsApp chatbot using Twilio and Google Dialogflow

This is a submission for Twilio Challenge v24.06.12

What I Built

I built a WhatsApp chatbot using Twilio and Google Dialogflow. This chatbot can interact with users, understand their queries, and respond intelligently. The main functionalities include:

• Handling user inquiries in real-time via WhatsApp.
• Using Google Dialogflow's AI to process natural language and generate appropriate responses.
• Sending responses back to the user through Twilio's WhatsApp messaging API.

The chatbot is designed to be easily expandable with additional intents and responses, making it suitable for various applications such as customer support, FAQ automation, and more.

Twilio and AI

I leveraged Twilio's capabilities to handle the messaging infrastructure and Google Dialogflow for the AI processing. Here's how:

1. Twilio:

   • Used Twilio's WhatsApp sandbox to create a WhatsApp bot.
   • Configured Twilio to forward incoming WhatsApp messages to my server.
   • Utilized Twilio's API to send responses back to users on WhatsApp.

2. Google Dialogflow:

   • Implemented Dialogflow for natural language processing and intent recognition.
   • Created a Dialogflow agent with multiple intents to handle various user queries.
   • Integrated Dialogflow with the server to process user messages and generate responses.

The integration of Twilio and Dialogflow provides a seamless user experience where messages are received, processed, and responded to in real-time.

Code Link - here

Additional Prize Categories

• Twilio Times Two: This submission leverages Twilio's WhatsApp API in combination with Google Dialogflow's AI capabilities.
• Impactful Innovators: The chatbot has the potential to significantly improve customer support by automating responses and handling queries efficiently.
• Entertaining Endeavors: The bot can be expanded to include fun interactions, trivia, and games, providing entertainment alongside utility.