QuickBooks is a powerful accounting tool widely used by businesses of all sizes. However, like any software, it isn’t immune to errors. One of the most common issues faced by users is QuickBooks Error 6073, 99001, which occurs when attempting to open a company file. This error can halt productivity and cause significant frustration, but the good news is that it’s resolvable. In this blog, we will explore what causes this error and provide a step-by-step guide to fixing it. Additionally, we will address five frequently asked questions (FAQs) to help you better understand and prevent such issues.
What is QuickBooks Error 6073, 99001?
QuickBooks Error 6073, 99001 indicates that QuickBooks is unable to open the company file. This error is typically caused by misconfigurations in the file’s setup or issues with the multi-user network. The error message may read:
*"QuickBooks is unable to open this company file. It may have been opened by another user in a single-user mode. Please ask the user to switch to multi-user mode and try again."
Causes of QuickBooks Error 6073, 99001
File Access Permissions: The company file might be hosted on a server where the permissions are not set correctly.
Single-User Mode Conflicts: The file could be opened on another computer in single-user mode.
Remote Access Issues: If the file is accessed remotely, improper logoff or conflicting sessions might cause this error.
Corrupted Files: Damaged or corrupted company files can lead to this error.
Firewall or Antivirus Settings: Security software might block QuickBooks from accessing the company file.
How to Fix QuickBooks Error 6073, 99001
Step 1: Verify File Hosting Settings
Open QuickBooks on the server.
Navigate to File > Utilities.
Ensure that Host Multi-User Access is enabled. If it is disabled, enable it.
Restart QuickBooks on the server and try accessing the file again.
Step 2: Check for Single-User Mode Conflicts
Confirm that the file is not opened on another computer in single-user mode.
If it is, close the file on the other computer.
Open QuickBooks on your system and switch to multi-user mode.
Go to File > Switch to Multi-User Mode.
Step 3: Use QuickBooks File Doctor
Download and install the QuickBooks Tool Hub from the official Intuit website.
Open the Tool Hub and select Company File Issues.
Click Run QuickBooks File Doctor.
Browse and select your company file.
Click Check Your File and follow the on-screen instructions to repair the file.
Step 4: Reset Permissions
Navigate to the folder containing the company file.
Right-click the folder and select Properties.
Go to the Security tab and ensure all users have full control.
Apply the changes and try accessing the file again.
Step 5: Disable Antivirus Temporarily
Temporarily disable your antivirus or firewall.
Open QuickBooks and check if the issue persists.
If the file opens, configure the antivirus to allow QuickBooks access.
Step 6: Rename the .ND and .TLG Files
Navigate to the folder containing the company file.
Locate the files with the same name as your company file but with extensions .ND and .TLG.
Right-click each file and select Rename. Add ".OLD" to the end of each file name.
Reopen QuickBooks and check if the issue is resolved.
Step 7: Restart QuickBooks Database Server Manager
Open the QuickBooks Tool Hub and go to Network Issues.
Click QuickBooks Database Server Manager.
Restart the service and scan for your company file.
Open the file again to see if the error is fixed.
Preventing QuickBooks Error 6073, 99001
Regular Backups: Ensure you backup your company file frequently to avoid data loss in case of corruption.
Proper User Logouts: Always log out correctly when switching systems or closing QuickBooks.
Network Configuration: Maintain a stable network connection and proper multi-user configurations.
Security Software Configuration: Whitelist QuickBooks in your antivirus and firewall settings.
File Maintenance: Periodically run the QuickBooks File Doctor to detect and resolve file issues.
*FAQs *
Can I Fix Quickbooks Error 6073, 99001 Without Professional Help?
Yes, the steps mentioned above are straightforward and can be performed by most users. However, if you encounter challenges or the issue persists, contacting a QuickBooks professional is advisable.
How Do I Know If My Company File Is Corrupted?
Signs of file corruption include frequent error messages, inability to open the file, and missing or garbled data. Running QuickBooks File Doctor can help detect and repair corruption.
What Is The Quickbooks Tool Hub?
The QuickBooks Tool Hub is a free diagnostic tool provided by Intuit to help users resolve common QuickBooks errors. It includes utilities like File Doctor, Password Reset, and Database Server Manager.
Can Antivirus Software Cause This Error?
Yes, if your antivirus or firewall blocks QuickBooks from accessing the company file, you may encounter this error. Configuring your security software to allow QuickBooks access can resolve the issue.
What Should I Do If The Error Persists Despite Following The Steps?
If the issue persists, consider the following:
Contact QuickBooks Support for professional assistance.
Restore a recent backup of your company file.
Reinstall QuickBooks to ensure all program files are intact.
Conclusion
QuickBooks Error 6073, 99001 can be frustrating, but with the right approach, it is manageable. By understanding its causes and following the outlined steps, you can resolve the error and minimize downtime. Additionally, adopting preventive measures ensures that such errors occur less frequently, allowing you to focus on your business operations. If you still face difficulties, don’t hesitate to reach out to QuickBooks Support for expert guidance.
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