My Exploratory Testing on Cars.ng

Introduction
In the evolving digital marketplace, user experience plays a crucial role in determining the success of a platform. As part of my exploratory testing exercise, I conducted an in-depth usability and functionality test on Cars.ng, a platform designed for buying and selling vehicles in Nigeria. This blog post outlines my testing process, findings, and recommendations for improvement.

Methodology
To ensure a thorough evaluation, I tested Cars.ng on both desktop (Windows) and mobile (iOS) devices using the latest versions of Google Chrome. I focused on key user flows such as registration, car posting, filtering, messaging, and contacting sellers.

Findings
I uncovered several usability and functionality issues, including incomplete form validation, broken features on mobile, and poor security measures. The most critical issue was the inability to contact sellers via phone or WhatsApp, which significantly impacts user experience.

Recommendations

1. Improve Mobile Experience: Mobile users should be able to post cars, access filters, and view messages without UI glitches.
2. Fix Contact Functionality: Buyers should be able to contact sellers via phone or WhatsApp.
3. Validate Registration Inputs: Ensure phone numbers, passwords, and other details are validated before account creation.
4. Fix Search Functionality: Filters should display only relevant car models to improve user experience.
5. Ensure Security: The website should implement basic security measures like email or phone verification.

Conclusion
Cars.ng has potential but requires crucial fixes to enhance usability, security, and overall functionality. My exploratory testing provided actionable insights that can help improve the platform's performance.

For a detailed bug report, you can check my documentation here.