Chaskiq: an open source alternative to Intercom, Drift etc..

Chaskiq is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development.

Chaskiq is a platform that enables chat communication with users in app or via campaigns (in app messages or newsletters). The platform is a Ruby on Rails app serving a graphql API which is consumed by a React application. It has minimal dependences , Postgres & Redis and interoperates with cdn providers like Amazon s3 and Amazon SES for email delivery. You can use other providers too.
Deploy

Main features:

• Segments or users filters to trigger campaigns, messages and bots.
  • use build in attributes like "last sign in", "country", "nº of sessions" or provide your own attributes from your registered users.
• Embedable Widget Messenger
  • Embed web widget with a simple js snippet
  • Pass custom attributes to feed your segment properties
  • Secure data comunication with Encrypted data (JWE)
  • Multilanguage and Customizable color palette
• Conversations
  • Agent's auto assignment
  • Extensible Chat editor with many kind of blocks ie: image, code, video, embed, giphy and more.. it's based in Dante2 editor
• Campaigns
  • Newsletters with programable scheduling and Audience target
  • track open, clicks and complaints
  • User auto messages, send messages to visitors through segments
  • track open, clicks
  • Receive & Reply those unreaded messages from email and deliver the directly to the chat.
  • Set Agent's team availability, days with their time frames.
  • Compose Onboarding tours to give an awesome experience on your site
  • track open, clicks and skips
  • set which url the onboarding should trigger, support patterns like /*

All Campaigns messages are powered by Dante2, with all the bells and whistles.

• Data enrichment, through third parties
• Api integrations & pluggable integrations (currently on the works)
• Programable bots and composable paths of conversations
• Report dashboard with visits avg response & resolution times
• Help Center/ Knowledge base in the box
  • Create articles & collections
  • multilanguage

And many features to come

To learn more about the philosophy and goals of the project, visit chaskiq.io.

Screenshots

Intercom's like messenger. widget based chat application:

Dashboard panel

Help Center

Have a good 2020!