If you're one of the users frustrated by the loss of Redmine auto ticket creation, you're not alone.
We have been using the project management software, Redmine, for years now. When suddenly pushed to manage emails and create tickets manually, it drained us. Totally. The process ate up our substantial time, was error-prone, and not scalable.
But the good news is we have a fix now!
Introducing MailTicketSyncPro—a plugin built by “Sivamanikandan”, Solution Architect at RailsFactory. It brings back the seamless Redmine ticket automation that users have been missing.
Challenges Without Redmine Auto Ticket Creation
Without this feature, you’re likely facing (because we’ve been there too!):
Manual Ticket Creation troubles – Every email that needs to be logged as a ticket requires manual copying and pasting. As a result, there will be significant time wasted, and chances of human error increased.
Missed Customer Requests – With a high volume of emails, important queries or support requests can easily get buried in the inbox, leading to customer dissatisfaction and unresolved issues.
Delayed Issue Tracking – Without automation, the time between receiving an email and logging it as a ticket increases. It must be delaying resolution time and impacting overall efficiency.
Inconsistent Workflow – When ticket creation is manual, different team members might handle it in different ways, leading to inconsistencies in tracking, prioritization, and follow-ups.
Higher Workload for Admins – Support and project management teams face high workload as they need to spend extra hours sorting emails, creating tickets, and managing manual workflows, struggling to balance time for higher-value tasks.
How MailTicketSyncPro Helps?
With our plugin, you get:
- Gmail & Outlook Integration – The plugin automatically fetches emails from configured inboxes and instantly creates Redmine tickets without any extra manual effort like now.
- Real-Time Updates – Tickets will be created as soon as emails arrive. It helps your team act on issues and support requests without unnecessary delays.
- Secure OAuth Authentication – Your email credentials are stored and managed securely using encrypted OAuth authentication, keeping your accounts protected from unauthorized access.
Get Back the Automation You Need!
Finally!
Redmine users are no longer needed to struggle without auto ticket creation. MailTicketSyncPro is here to restore the missing auto ticketing feature in Redmine and streamline your workflow.
Install the free plugin today, explore its key features and get back to your productive days!
Don’t miss sharing about this new Redmine plugin “MailTicketSyncPro” to your network and help fellow users regain the feature.
At RailsFactory, we take pride in giving back to the community—empowering teams with innovative solutions is what we do best!
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